The Assigned agent contact widget is designed to improve transparency and communication by displaying clear and accessible information about the agent assigned to your incident within the ServiceNow portal summary.

Key features

1. Agent profile display

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• Shows the profile image, name, and position title of the assigned agent.

• If no profile image is uploaded, their initials will be displayed in the theme color of your customer portal.
   

2. Multiple Contact Methods
 

• Message via Microsoft Teams – Quickly send a chat message to the assigned agent.

• Email – Contact them directly via email with one click.

• Call – If applicable, call the assigned agent for immediate assistance.
   

3. Improved Incident Visibility
 

• Users can immediately see who is handling their ticket without navigating through multiple screens.

• Facilitates faster resolution by providing direct contact options.

• Reduces unnecessary inquiries to the service desk regarding ticket ownership.
   

Why use the widget?

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• Enhances user experience by making incident ownership clear.

• Encourages faster communication and collaboration between requesters and assigned agents.

• Customisable to match the branding and theme of your customer portal.
   

This widget ensures that users always know who is responsible for their incident and provides a direct way to reach out—leading to a more efficient and transparent support process.

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Want to implement this widget on your ServiceNow portal? Get in touch today!