The Washington release of ServiceNow introduced Time-Limited Roles, allowing admins to grant temporary access with an automatic expiry date.

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While this is a step in the right direction for access control, it lacks key features that organisations need—such as approval workflows, self-service requests, and proactive notifications.
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​How It Works

 

• Simple self-service form – ITIL users can submit a request via a catalog item to specify:
   

  • Requester (self or another user)

  • Start date & time

  • Uplift type (activity required)

  • Maximum duration
     

• Automated workflow – Once submitted, the workflow:
   

  • Adds the user to the correct assignment group for the requested role.

  • Auto-removes the user when the time limit expires—no manual intervention needed.

  • Sends notifications when access is granted and when it is revoked.

Key Advantages 

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• No manual admin work – Users are automatically added and removed.

• Clear notifications – Users receive emails when granted access and before removal.

• Controlled access – The form is only available to ITIL users, ensuring proper usage.

• No approval bottlenecks – Unlike traditional access requests, this process is instant.

 

If you’re looking for tailored ServiceNow workflows that go beyond out-of-the-box features, let’s connect!