​Use Case

There's nothing worse than not receiving an update, or not knowing at what stage your ticket is at. We get updates on things we buy, so why not on our incidents.

 

Give your end users a simple and fast way to check the status of their incident tickets, right at the top of the standard ticket page.

Perfect for self-service portals, this tool cuts down on repetitive follow-ups and empowers users with the visibility they need.

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Key Advantages

 

• Fewer support queries: Cuts down “what’s happening with my ticket?” emails
   

• Live updates, when an agent changes the status, the requester will see the immediate update
   

• On-brand: Seamlessly styled to match your existing portal widgets

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Want to add this to your ServiceNow environment or customize it for your needs?

Contact FlowRider Designs — Let’s make your portal smarter.